Frequently Asked Questions

  • How Often Should My Trash Bins Be Cleaned?

    AT LEAST ONCE A MONTH
    It only takes one bag of trash containing common household items like napkins, eggs, diapers, spoiled milk, and produce to infect your trash bins with deadly bacteria and germs. It only takes one day for that bacteria to multiply by the thousands. And, it only takes one single touch to potentially become infected. That’s why we came up with a solution to have your trash bins cleaned by a trained professional at least once a month at your home, on your trash day.

  • WHAT DOES MY MAINTENANCE PLAN INCLUDE?

    MONTHLY MAINTENANCE PLAN


    Binned offers a Monthly Maintenance Plan that includes a power washing and odor neutralizing treatment for two (2) bins every month.


    ADD ONS


    Additionally, to satisfy each customers’ needs, you can include as many additional bins as necessary to each plan.

  • WHY ARE CLEANINGS SCHEDULED ON TRASH COLLECTION DAYS?

    To make sure your bins are empty prior to cleaning, we place you into our system for scheduling on one of your trash collection days.


    Often, trash collection varies on what time they arrive. Binned will coordinate to arrive after trash collection services. If Binned arrives prior to trash collection and is unable to fulfill its services, Binned will reschedule its service for the following week.

  • DOES BINNED CONSIDER MY RECYCLE BIN AS A TRASH BIN?

    Yes, even recycle bins have been found to contain particles of bacteria, which is why Binned considers your recycle bin a trash bin.

  • WHEN IS MY RECYCLE BIN SCHEDULED TO BE CLEANED?

    Due to each city’s recycling schedule being different, Binned will coordinate its services for a time that enables the cleaning of both trash and recycle bins on the same day. If a customers recycle bin has not been emptied prior to the time Binned arrives, Binned will clean the recycle bin on another one of your trash collection days that month. If both your trash and recycle bin have been emptied by collection before a Binned representative has arrived for cleaning, we will clean both bins on the same day.

  • ONCE I SIGN UP, HOW DO I SCHEDULE MY CLEANING DAY?

    During our sign up process you will be asked to enter your weekly trash collection day. We handle everything, placing you into our system for efficient scheduling on one of your trash collection days every month.


    For example, if your trash collection day is Tuesday. This means we will clean your bins on one of the Tuesdays in the month of your scheduled service – guaranteed.

  • WHAT DO I NEED TO DO THE DAY OF MY BINNED CLEANING?

    On the day of your scheduled Binned cleaning, please leave the bins you have scheduled to be cleaned at your curb after trash collection has emptied your bins. You will know Binned has completed your cleaning by an easily removable bin cleaning service sticker placed on your bin, notifying completion.


    If you did not place your bins at your curb for trash collection but still want your bins cleaned on your scheduled cleaning day, it is your responsibility to empty the bins and have them placed at the curb prior to servicing. We will attempt to notify you via email and SMS / text message 24 hours prior to your scheduled cleaning so you can prepare your bins for servicing. *Please note that message and data rates apply with respect to SMS / text notifications you receive from us.

  • WHY WERE MY TRASH BINS NOT SERVICED?

    Some of the more common reasons your bin(s) were not serviced are:


    1. Bin(s) contained trash in them when we arrived to service them

    Protection of your privacy is a top priority. That’s why we will NEVER clean bins that still have trash in them – seeing as some people toss sensitive documentation, credit card info and more. Please be sure to empty your bins prior to our arrival – this is why we attempt to remind you that we’ll be coming, 24-hours in advance via email and SMS/text message. *Please note that message and data rates may apply with respect to SMS / text message notifications you receive from us.


    2. Bin(s) were damaged or had cracks in them

    We will not clean bins that are damaged or have cracks in them prior to a Binned cleaning. All damaged bins will be noted with comments and photos and filed in our records.


    3. Bin(s) contained oil or similar substances in them

    If there is any oil or similar substances in your bin, we will be unable to fulfill our service owing to potential damage to our equipment.


    4. Bin(s) were not placed on the curb when we arrived to service them

    Our dedicated employees will NEVER search your property for bins that are not placed at the curb.


  • WHAT CAN I DO IF MY BINS WERE NOT SERVICED?

    If we can’t provide our bin cleaning service for any of the reasons described in the above section and you wish to contact us to reschedule, please contact us at reschedule@getbinned.com.

    If you wish to open a dispute, we’ll provide all relevant comments and photos as to why we were unable to clean your bins. This information is further stored securely in accordance with our Privacy Policy.

  • WHAT IF I WANT TO CHANGE MY BILLING INFORMATION OR SUBSCRIPTION?

    If at any time you wish to change your billing information or subscription, you can do so by logging into your Binned profile.

  • HOW WILL I KNOW IF BINNED SERVICES MY AREA?

    We encourage all customers to visit our website and complete our sign up process. Upon completing our sign up process we will verify if your address is in an available service area. If your address is not in an available service area, you will not be charged any amount and will not be serviced. We will notify you via email once we welcome your address into our servicing zone.

    *Please note that your credit card will not be charged and your credit card information will not be stored in our system if your address is not in an available service area.

  • HOW SECURE IS MY BILLING INFORMATION?

    All of your billing information is stored with our PCI Compliant payment processor, Stripe. Click here for more details: https://stripe.com.

  • HOW DOES BILLING WORK?

    For plans that are paid Monthly, your payment method will not be charged until a Binned representative has scheduled your first cleaning. If we can schedule your first cleaning for the month you signed up, you will be charged for that service and each following monthly cleaning will be charged on the 1st of each month. If we cannot schedule your first cleaning for the month you signed up, you will be charged on the 1st of the following month for your first service. Each following charge will fall on the 1st of each monthly service.


    For Pre-Paid Annual packages, your payment method is charged in full upon a successful checkout.

  • HOW DO I CANCEL MY SUBSCRIPTION?

    If you wish to cancel your subscription please contact us at cancellations@getbinned.com. A Binned representative will get in contact with you to assist in cancelling your subscription.


    Cancellations must be received at least ten (10) days before your next billing cycle date in order to ensure a cancellation request is processed timely and does not result in a charge for the following bin cleaning services. Cancellation requests placed after ten (10) days before your next billing date may result in a charge to you for the following bin cleaning services and any such bin cleaning services that have been charged due to a failure of notifying us ten (10) days before your next billing cycle cannot be cancelled or refunded; however, you will still receive the bin cleaning services on your next regularly-scheduled date. You will be responsible for all charges (including any applicable taxes and other charges incurred with respect to the bin cleaning services), if you fail to notify Binned of your cancellation within ten (10) days of your next billing cycle. For more information, see our Terms of Use, Terms and Conditions for Services, and FAQs.

  • WHAT HAPPENS IF I REQUEST A CANCELLATION AFTER 10 DAYS BEFORE MY NEXT BILLING DATE?

    If you fail to notify Binned to request your cancellation within ten (10) days of your next billing cycle, you will be responsible for all charges (including any applicable taxes and other charges incurred with respect to the Binned cleaning services). In this case, you will receive your last Binned cleaning service on the following scheduled cleaning day. For more information, see our Terms and Conditions for Services.

  • CAN I FREEZE MY SUBSCRIPTION?

    At this time, Binned does not offer the ability to freeze a subscription. You can cancel your subscription at any time. If you wish to reactivate your subscription in the future, you can do so by signing into your existing email/password and re-register for our services by completing our sign up process.

  • DOES BINNED HAVE LIABILITY INSURANCE?

    Yes, Binned is covered through liability insurance that it maintains.


  • WHAT HAPPENS IF MY BINS AREN’T CLEANED TO MY SATISFACTION?

    If you are not completely satisfied with your Binned cleaning, please contact us at support@getbinned.com and a Binned representative will be in touch with you to resolve any problem.


  • WHAT HAPPENS IF MY BINS ARE DAMAGED DURING A BINNED CLEANING?

    If any trash bins are damaged during the completion of a bin cleaning service, please contact us at support@getbinned.com within seven (7) days of the date you received the bin cleaning service. Depending on the circumstances, we may, in our sole discretion, replace the Service at our expense, provide you with a full or partial refund of the purchase price of the damaged bin cleaning service, or provide you with Credits for the damaged bin cleaning service that will automatically be applied to future completions under your Trash Bin Cleaning Subscription. For more information, visit our Terms and Conditions for Services.


  • DOES BINNED PROVIDE ONE-TIME CLEANING?

    At this time Binned does not offer one-time cleaning. In order to effectively eliminate bacteria, pests and odors from your bins and homes we have dedicated our services to maintenance programs. Although we recommend monthly maintenance, keep checking www.getbinned.com for the addition of one-time cleaning in the future.


  • WHAT MAKES BINNED ENVIRONMENTALLY FRIENDLY?

    Binned uses up to 250° F heated water, instead of chemicals, to eliminate bacteria from your bins.


    Once a bin has been serviced, the dirty water is collected in the Binned equipment and dumped at safe, designated sites at the end of each day. This process ensures that individuals don’t take on trash cleaning on their own by using chemicals and dumping the dirty water into the storm drain, where it can intoxicate a city’s water system.

  • WHAT TYPE OF ODER NEUTRALIZER DOES BINNED USE?

    Binned uses a powerful, industrial grade odor neutralizer to eliminate any leftover odors in your trash bins.


  • WHAT HAPPENS IF I’M ALLERGIC TO ANY PRODUCT USED BY BINNED?

    If you or a family member has any allergies to cleaning solutions, or does not wish to come in contact with certain cleaning products we use (such as our odor neutralizer or degreaser), please specify in detail your particular request in your sign up process under Special Instructions.


    If you missed your opportunity to notify us of your special request during the sign up process, you may also send us an email at support@getbinned.com. While we cannot guarantee your requested changes will be implemented in the same month your request is made, we will endeavor to implement the changes in the month following your request.


    Please note that it is the customer’s responsibility to notify us of any and all special requests, including that we refrain from using certain chemicals or other cleaning products in connection with your bin cleaning.  Binned is not responsible for any issues or claims that may result from your failure to notify us of any special requests, including, without limitation, that certain cleaning products not be used for health reasons.  For more information, see our Terms and Conditions for Services.

  • DOES BINNED USE A DEGREASER?

    It some cases Binned may use a degreaser to help loosen dirt and debris from the bins before they are lifted for power washing. Using a degreaser is not always necessary and is only used during rare occasions.